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Red Chili — Social Media & Marketing Strategy
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2026-05-07T00:01:26Z
2026-05-07T00:01:26Z
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MARKETING STRATEGYRed ChiliSocial, Content & CommunityYear-1 channel strategy, content pillars, influencer plan, and KPI framework — built around Dr. Khan's marketing budget commitment.Prepared by: NTT Groups · in collaboration with Pixel PrismDRAFT v1.0 · For Dr. Sharouz Khan and authorised reviewers onlyPK
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Executive SummaryWhat this strategy is — and what it isn't.WHAT THIS STRATEGY ISA Year-1 plan 12-month content calendar + channel mix anchored to a SAR 720K-960K budget.Operationally executable Specific weekly cadence, owner per task, KPI per channel.Aligned with the platform Loyalty hooks, e-catering enquiries, dynamic-menu promotions all flow back into the ERP.Honest about limits Marketing amplifies a great restaurant; it does not rescue a struggling one.WHAT THIS STRATEGY IS NOTA virality plan We don't bet on going viral. We bet on sustained reach + conversion.A brand reposition If brand perception is broken, that's an F&B + service issue. Marketing can't paint over it.A guarantee of growth Marketing without product quality + ops execution = expensive. We measure honestly.An influencer free-for-all Every influencer collab is tracked, capped, and ROI-measured. No exceptions.Marketing Strategy · Red Chili × Pixel Prism × NTT/VVG · CONFIDENTIAL2 / 18PK
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Audience — Who We're Marketing ToThree primary segments, three different channels, three different content types.Saudi Elite Families35-55 · 60% of focusWHY THEY MATTERSpecial-occasion dining. Wedding catering. Corporate hospitality.WHERE WE REACH THEMInstagram, WhatsApp, word-of-mouth in established networksKEY MESSAGE'A place worthy of your guests' — heritage, plating, private diningExpat Professionals28-45 · 30% of focusWHY THEY MATTERWeekly family meals out, Friday brunches, group dinners with colleaguesWHERE WE REACH THEMInstagram, TikTok, Google reviews, food-blog reviewsKEY MESSAGE'Authentic Indian, no corners cut' — recipe stories, chef spotlightsEmbassy & Corporate ProcurementB2B segment · 10% of focusWHY THEY MATTERCatering for events, receptions, multi-day functionsWHERE WE REACH THEMLinkedIn, direct outreach, Diplomatic Quarter networkKEY MESSAGE'Discreet, reliable, premium' — case studies, trust signalsMarketing Strategy · Red Chili × Pixel Prism × NTT/VVG · CONFIDENTIAL3 / 18PK
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The Budget — Where SAR 720K GoesYear 1. Adjust scale-up in Year 2 based on Year 1 KPIs.CategoryAnnual SAR% MixPurposePixel Prism (Agency)SAR 180,00025%Reels, photo, brand campaigns. Quarterly retainer.Micro-InfluencersSAR 150,00021%8-15 KSA food creators per quarter. Tracked.Paid Social & SearchSAR 120,00017%Meta + TikTok + Google. Geo-targeted Riyadh + Jeddah.In-house FTEs (2)SAR 240,00033%Community manager + content lead. SAR 10K/mo each.PR / EventsSAR 30,0004%Soft launches, embassy outreach, industry press.TOTAL YEAR 1 MARKETING BUDGETSAR 720,000100%⚠ WORKING ASSUMPTION If Dr. Khan can commit a higher budget (SAR 960K-1.0M Year 1), increase paid social & micro-influencer spend proportionally — these are the most scalable channels. If budget is lower, cut paid social first; keep agency + FTEs intact.Marketing Strategy · Red Chili × Pixel Prism × NTT/VVG · CONFIDENTIAL4 / 18PK
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Channel Strategy — Where We Show UpEach channel has a distinct role. We don't post the same content everywhere.InstagramPrimary brand stageReels (40%), photos (35%), stories (25%). Restaurant ambience, dishes, behind-the-scenes.TikTokDiscovery + youthShort-form video. Recipe origin stories, chef portraits, 'making of' content.WhatsApp Business1-1 conversion + loyaltyReservations, catering enquiries, loyalty wallet updates, win-back messages. Highest ROI.Google (Maps + Search)Discovery for new visitorsReviews management, GBP photos, paid search for 'Indian restaurant Riyadh' terms.LinkedInB2B catering onlyEmbassy + corporate procurement decision-makers. Case studies, hospitality content.SnapchatGeo-burst for openings/eventsGeofilters at flagship + during events. Limited — KSA Snap is shrinking.Marketing Strategy · Red Chili × Pixel Prism × NTT/VVG · CONFIDENTIAL5 / 18PK
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Content Pillars — What We Post AboutFive pillars. Every piece of content we make fits one of these. If it doesn't, we don't make it.01The Dish35% of feedHero food content. The biryani, the karahi, the slow lift of the lid. Plating, steam, golden-hour shots.02The Heritage20% of feedRecipe origin stories. The grandmothers, the regions, the rituals. Why this dish exists.03The People20% of feedThe chefs. The waiters. The customer who's been coming for 10 years. Faces, hands, stories.04The Occasion15% of feedBirthdays at Red Chili. Family Friday lunch. Embassy catering moments. Real customers, real moments.05The Offer10% of feedLoyalty club, e-catering enquiries, seasonal menus. The only directly transactional content. Capped at 10%.Marketing Strategy · Red Chili × Pixel Prism × NTT/VVG · CONFIDENTIAL6 / 18PK
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Weekly Cadence — Realistic VolumeTwo FTEs + Pixel Prism support produce this. We don't promise 'daily content'; we promise consistent quality.ChannelMonTueWedThuFriSatSunWeeklyInstagram feed1—1—11—4 postsInstagram reels—1—1——13 reelsInstagram stories2-32-32-32-32-32-32-315-20TikTok—1——1——2 videosWhatsApp blast——1————1 (loyalty)Google updates——————11 postOWNERContent LeadPixel PrismComm MgrPixel PrismComm MgrComm Mgr⚠ WORKING ASSUMPTION Quality > volume. We'd rather post 4 strong reels per week than 14 mediocre ones. Rule: any post that doesn't match brand voice gets killed before publishing.Marketing Strategy · Red Chili × Pixel Prism × NTT/VVG · CONFIDENTIAL7 / 18PK
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Micro-Influencer Programme8-15 creators per quarter. Trackable. Capped. Disciplined.THE INFLUENCER TIER MIXMEGA (100K+) 0 · SAR 0We don't use mega-influencers. Too expensive, too generic. Stay disciplined.MID (40K-100K) 1-2 / qtr · SAR 12-25K eachTrusted KSA food creators with quality engagement (>4%).MICRO (10K-40K) 5-8 / qtr · SAR 4-12K eachFoodies, families, neighbourhood guides. Highest ROI.NANO (3K-10K) 3-5 / qtr · SAR 1-3K eachTrue locals. Often paid in food + small fee. Authentic voice.THE RULES (NON-NEGOTIABLE)Every collaboration has a unique tracking code (UTM + loyalty enrolment code).Visits driven and revenue tagged are reported back to the brand monthly.Free meals only — no contra-content arrangements without payment.Influencers must follow brand voice rules. No 'best biryani in the world' superlatives.We do not pay for follower counts; we pay for engagement and tracked conversion.Three-month evaluation: any creator below SAR 0.5 cost-per-tracked-visit is paused.Marketing Strategy · Red Chili × Pixel Prism × NTT/VVG · CONFIDENTIAL8 / 18PK
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Paid Social — SAR 120K, DisciplinedTest, measure, scale only what works. No 'boost post' button.Meta (IG + FB)60% / SAR 72KGoal: Reach + reservation conversionsTargeting: Saudi families 35-55, geo Riyadh + JeddahTikTok20% / SAR 24KGoal: Brand awareness + youthTargeting: Saudi & expat 22-35, foodie interestsGoogle Search15% / SAR 18KGoal: High-intent captureTargeting: 'Indian restaurant Riyadh', 'wedding catering'Google Display + YouTube5% / SAR 6KGoal: Re-targeting visitorsTargeting: Anyone who's visited the Red Chili site or app⚠ WORKING ASSUMPTION Test small (SAR 500/day max per ad set). Kill anything below 1.5x ROAS within 7 days. Scale winners only after 30 days of stable performance.Marketing Strategy · Red Chili × Pixel Prism × NTT/VVG · CONFIDENTIAL9 / 18PK
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WhatsApp — The Highest-ROI ChannelCosts ~SAR 0.05 per message. Open rate 95%+. Already integrated in the platform.RESERVATION CONFIRMATIONTrigger: On booking“Your table for [date]. Tap to add to calendar.”Reduces no-shows by ~25%LOYALTY WELCOMETrigger: On enrolment“Welcome to Royalty Club. Your first benefit: [perk]”Drives 2nd visit within 30 daysWALLET NUDGETrigger: Member, no visit 30d“Hi [name], you have SAR [x] in your wallet. Reserve a table?”~12% reactivation rateBIRTHDAYTrigger: Member's birthday week“Happy birthday. We've got something for you.”Highest single-message ROICATERING ENQUIRYTrigger: Catering form submitted“Got it — Account Manager will call within 1hr”Sets expectation; reduces drop-offREVIEW REQUESTTrigger: 48hr post-visit“How was it? Tap to leave a Google review.”Doubles review volume vs no promptMarketing Strategy · Red Chili × Pixel Prism × NTT/VVG · CONFIDENTIAL10 / 18PK
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KPI Framework — How We MeasureThree layers: vanity (track but ignore), engagement (signal), business (truth).L1 · VANITYWatch but don't optimise forFollower countReachImpressionsLikesL2 · ENGAGEMENTSignal of content qualitySaves + shares (top signal)DM enquiriesProfile visitsStory repliesL3 · BUSINESSWhat actually mattersReservations attributed (per week)Loyalty enrolments via marketingCatering enquiries receivedCost per acquired customer (CPAC)Review volume + avg ratingMarketing Strategy · Red Chili × Pixel Prism × NTT/VVG · CONFIDENTIAL11 / 18PK
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Year-1 Targets — What Success Looks LikeQuarterly stretch + base targets. Honest about ramp.MetricQ1Q2Q3Q4Instagram followers12K20K32K45KTikTok followers5K12K22K35KLoyalty members (cumulative)3007501,4002,200Reservations attributed/wk15355580Catering enquiries/wk1-23-55-88-12Google review avg4.44.54.54.6⚠ WORKING ASSUMPTION Targets are stretch, not floor. If Q1 is 50% below — that's a signal something is wrong with content or product, not just to spend more. Quarterly review with Dr. Khan to evaluate.Marketing Strategy · Red Chili × Pixel Prism × NTT/VVG · CONFIDENTIAL12 / 18PK
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Team & RACITwo FTEs in-house + one external agency partner. Clear ownership, no orphan tasks.Community ManagerHire (FTE)Daily posting · DM responses · Story management · Influencer outreachReports to:Marketing LeadContent LeadHire (FTE)Calendar · Photography · Video direction · Brand voice gatekeepingReports to:Marketing LeadPixel Prism (Agency)RetainerReels production · Photo shoots · Quarterly campaigns · Major creativeReports to:Content LeadMarketing LeadDr. Khan / nomineeStrategy · Budget · Approvals · Quarterly review with NTTReports to:Dr. Khan / SPV BoardNTT Intelligence LayerNTT supportCross-channel analytics · Attribution · ROI dashboardsReports to:Marketing LeadMarketing Strategy · Red Chili × Pixel Prism × NTT/VVG · CONFIDENTIAL13 / 18PK
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Brand Guardrails — What We Don't DoNon-negotiable. No exception even for 'one-off campaigns.'✗ Use 'best in class' / 'world-class' / superlativesLets the customer decide. Self-praise reads as insecurity.✗ Run discount-led campaigns ('50% off!')Trains the customer to wait for the next discount. Loyalty club is the lever, not promo prices.✗ Comment on politics, current affairs, religionRed Chili is a place. Not a platform. Stay above.✗ Tag/feature competitorsWe don't lift them; we don't punch down. Pretend they don't exist on the feed.✗ Use stock food photographyEvery hero shot is the actual food, made by the actual kitchen, on the actual day.✗ Promise things we can't deliver'Ready in 10 minutes' on Friday at 8pm is a lie. Don't post it. Set realistic expectations.✗ Engage with negative reviews defensivelyAcknowledge, apologize for the experience, take it offline. Never argue publicly.✗ Mass-DM cold prospectsLooks like spam. Damages brand. Use opt-in WhatsApp only.Marketing Strategy · Red Chili × Pixel Prism × NTT/VVG · CONFIDENTIAL14 / 18PK
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Year-1 Launch SequenceQuarterly milestones. Each phase has a deliverable and a measurement.Q1FoundationACTIONSHire content lead + community mgrPhotography sprint (40 hero dishes)Brand voice doc finalisedWhatsApp Business verificationPixel Prism kickoffEXIT CRITERIAChannel infrastructure liveQ2AwarenessACTIONSDaily posting cadenceFirst influencer cohort (8 creators)Paid social ramp-upLoyalty club launch campaignCatering landing page liveEXIT CRITERIAEngagement rate >4%, 750 loyalty membersQ3ConversionACTIONSReservation campaigns peakCatering case study seriesWhatsApp loyalty wallet activeReview volume pushFirst quarterly Dr. Khan reviewEXIT CRITERIA55 reservations/wk attributedQ4ScaleACTIONSRamadan campaign (cultural moment)Wedding season catering pushInfluencer cohort #2 (different creators)Google ads expansionYear-2 plan draftedEXIT CRITERIA2,200 loyalty members, 80 res/wkMarketing Strategy · Red Chili × Pixel Prism × NTT/VVG · CONFIDENTIAL15 / 18PK
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Marketing Risks — What Could Go WrongFour scenarios we plan for now, before they become emergencies.Content quality is mediocreSignal: Engagement <2%, low save ratesMITIGATIONTighten brand voice. Bring in stronger creative direction. Cut output volume, raise quality.Influencers drive views, not visitsSignal: High reach, low tracked conversionMITIGATIONCut underperformers after 3 months. Reallocate to nano-tier (more authentic, lower cost).Brand reposition fails outside marketingSignal: Marketing brings traffic, but conversion drops, repeat visits dropMITIGATIONThis is an F&B / service issue, not a marketing one. Escalate to Dr. Khan. Marketing alone can't fix a broken product.Negative review stormSignal: Cluster of bad reviews / social calls-outMITIGATIONCrisis comms playbook activated. Acknowledge publicly, fix privately, share visible improvements.Marketing Strategy · Red Chili × Pixel Prism × NTT/VVG · CONFIDENTIAL16 / 18PK
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Next 30 Days — Concrete Marketing ActionsSpecific, dated, owned. No 'TBD' on this slide.Days 1-7Brand voice doc + content calendar template approved by Dr. KhanContent Lead (TBH)Days 1-10Photography sprint scheduling — 40 hero dishes across 3 branchesPixel PrismDays 7-14Hire community manager + content lead (job spec, interviews, offers)Marketing LeadDays 10-20WhatsApp Business verification + automation flows configuredNTT/VVGDays 14-21First influencer cohort identified, contracts drafted (8 creators)Community MgrDays 20-25Loyalty launch campaign creative ready (in line with Initiative 3 launch)Pixel Prism + Content LeadDays 25-30Quarterly review template + KPI dashboard live in NTT intelligence layerNTT/VVGMarketing Strategy · Red Chili × Pixel Prism × NTT/VVG · CONFIDENTIAL17 / 18PK
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Marketing amplifies. It doesn't rescue.If the food, service, and ambience are right, this strategy delivers. If they're not, no budget can paper over them.The honest contract:What the marketing strategy commits toDisciplined channel mixHonest measurementBrand voice protectionQuarterly review with Dr. KhanWhat it depends on Dr. Khan to deliverRingfenced budget (SAR 720K-960K Yr 1)F&B / service quality at the branchesApprovals turned around within 5 daysHonesty about what's working / notMarketing Strategy · Red Chili × Pixel Prism × NTT/VVG · v1.0 DraftCONFIDENTIAL · For Dr. Sharouz Khan and authorised reviewers onlyPK
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